Insurance Claims Help in Seattle, WA

We are not in any insurance company's Direct Repair Program. That is a deliberate choice and it costs us referral volume, so it is worth explaining what we get in exchange.

The trade a DRP represents

A shop that joins one agrees to the carrier's labor rates, its parts sourcing preferences, and its cycle time targets, and receives a stream of assignments in return. The shop now has two customers with different interests. When the manufacturer's procedure and the program's cost guideline point in opposite directions, something has to give.

We took ourselves out of that position. Nobody's agreement determines what we quote for your car.

What we handle

All major carriers. We open the file, write the estimate, talk to your adjuster, submit the supplements, and follow up on the ones that go quiet. You should not have to explain a weld procedure to anybody, and you will not have to.

Where a carrier declines an operation, we send the automaker's published procedure showing it is required. That works far more often than argument does, because a documented manufacturer requirement is difficult to refuse on the record.

Your rights in Washington

You choose the auto body shop. A carrier may recommend and may maintain a list. It cannot compel you, and choosing outside the list does not reduce what your policy owes. If you are told otherwise, you were told wrong.

The everyday things

We help arrange a rental or loaner, and most policies with rental coverage make that little or no cost to you. Customers regularly write that we made the insurance side of a wreck the part they did not have to think about.

Call (206) 495-4774 with your claim number and we will take it from there.